Refund policy

Cancellation Policy & Returns

Last updated: 24 July 2026

We want every ZORVIK order to leave you happy. If it doesn't, here's exactly how to cancel, return and be refunded — plainly and without hassle.

1The 14-Day Right

You may cancel your purchase within 14 days without giving a reason. That window shuts 14 days after the day you — or a person you've named — take physical possession of the goods. Where an order arrives in several parcels, the count starts when the final item lands.

2Letting Us Know

To cancel, send us a clear message — email works perfectly. Write to contact@zorvik.com with your order number and we'll confirm straight back. Use the template on our Withdrawal & Cancellation Form page if you wish, though you needn't. As long as your message goes out before the 14 days close, you're in time.

3Returning Items

After telling us, send the goods back promptly and within 14 days of that message. We'll provide the correct return address as soon as you're in touch. Please return items complete and, where you can, in their original packaging and resaleable condition.

Return postage is your cost, unless the item is faulty or was sent in error — in which case we cover it entirely.

4Your Refund

We'll refund every payment made, the original standard delivery charge included, within 14 days of the goods reaching us back — or sooner, from when you evidence they've been sent. Refunds go to your original payment method, with no fee to you.

If you paid for a delivery upgrade above our standard service, we refund up to the standard cost only.

5Handling & Value

Do inspect an item as you would in a shop. That said, if its value drops because it's been handled beyond what's needed to judge how it looks and works, we may deduct a matching amount from your refund.

6Faulty or Incorrect Orders

Should an item arrive damaged, fail, or not match its description, your legal rights apply fully and separately from the 14-day right. Tell us what went wrong and we'll sort a repair, replacement or refund at no cost to you.

7Exceptions

The law removes some goods from the cancellation right — items made to your spec or personalised, sealed products unsuitable for return once opened for hygiene reasons, and goods that become permanently mixed with others after delivery.